Shipping policy

Shipping Policy

Shipping Timeline: All orders are processed and shipped within 4-6 weeks from the date of purchase.
Free Shipping: Enjoy complimentary shipping on all orders.
Order Tracking: You will receive tracking details once your order has been dispatched.
Global Availability: Shipping times may vary based on location and product availability.

For any questions regarding your order, feel free to contact our support team.

Free Shipping Globally

Easy Returns and Exchange

Personal Concierge

SECURELY Acquire Rarities

Frequently Asked Questions

PRODUCTS PRICING AND PROMOTIONS ORDER AND SHIPPING WARRANTIES AND EXCHANGE

PRODUCTS

How can I be certain that the products are authentic and brand new?

South Venue guarantees the authenticity of all products, sourced directly from luxury brands. Items are brand new, untouched, and come with complete certification.

Do you offer limited edition or exclusive items?

Yes, South Venue provides access to limited edition and exclusive luxury items. Let us know the particular rarity you are looking for.

PRICING AND PROMOTIONS

Why are your quotes comparatively lower than other luxury retailers?

Our strategic global sourcing, indirect partnerships with brands suppliers, and an efficient supply chain allow us to offer competitive prices without compromising on authenticity or quality.

Additionally, on your firsts, International shipping, customs costs, and currency conversions are taken up by us.

How can I avail the maximum benefit in terms of price?

Cluster offers are the best way to get prices at at least 50% lesser than retail. For placing a cluster order, please reach out to your personal concierge.

ORDER AND SHIPPING

Do you ship globally? What are the shipping timelines?

Yes, we ship all over the world. Sourcing, authentication, international shipping, custom clearance, and local deliveries take 3-6 weeks from the time of placing the order.

Kindly confirm the estimated timelines with your personal concierge before placing the orders.

How do I track my order?

You can live track your order with the help of your order ID and the tracking details sent to you. For additional support, reach out to your personal concierge.

WARRANTIES AND EXCHANGE

Are the products eligible for personalisation and warranties?

Yes, all rare pieces can be personalized, customized, or serviced after purchase—either directly through the brand or via South Venue’s exclusive insurance and aftercare solutions.

What is the South Venue Insurance?

Luxury aftercare can be unpredictable—brands or specific boutiques may not always offer the service you need, leading to a frustrating experience. South Venue Insurance ensures peace of mind with an extended warranty on all rarities we source. It’s one of the many reasons our clients trust us over anyone else.